SHIPPING POLICY

General Terms 

We mainly ship to all the countries but on the way to checkout if you can not find your country please contact us directly via email and we will give you the full support within 24 h.

Shipping Method 

We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider.

Tracking Information 

We will post tracking numbers to your order at the time of shipment and will be automatically email to you at the registered email within our platform.

Address Changes  

If your order is processed and can not  change the shipment address.

Refused Delivery 

If you elect to refuse the delivery of the items you ordered from ecooffee.com or return items without requesting a RMA (Return Merchandise Authorization), a 20% restocking fee plus original shipping charges will be billed to the you.

Paid Shipping Terms

Orders placed  subject to availability  in stock will be shipped within 3-5 working days

Timing of Your Shipment

You are responsible for choosing the appropriate shipping method in determining the timing of your delivery. For guaranteed delivery by a specific date, you may need to choose an expedited shipping method. If you have any questions about the timing of your shipment, please contact us prior to placing your order. Some products are shipped directly from the manufacturer in order to save time and/or distance.

In general, shipping carrier estimates are best effort and not guaranteed. We have provided links to our carriers' policies below for your convenience:

Damaged Merchandise 

Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.

Missing Merchandise

Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

Defective or Malfunctioning New Merchandise 

If any item is not working properly, please contact us immediately so that we can send a replacement.